Wednesday, 8 June 2011

Liz Earle's Fantastic Customer Service & A Very Silly Postman!

Ok I know I'm late jumping onto the sought after Liz Earle band wagon but I have received my moisturiser (combination/oily) I had actually ordered it on the 29th(Sunday night) of May and paid for a 2-3 day delivery slot. With Monday being the bank holiday my third day would have been June 3rd but I still hadn't received it, i gave it until the 4th and then called Liz Earle customer care, they were fantastic!! Very helpful indeed! As soon as I came off the phone I thought, that is the best customer service I have ever received!

The CCA was very apologetic and advised to to check with my local sorting office to see if for any reason the parcel had been held back and if it wasn't there to call back and they would send me out a replacement moisturiser, things got in the way and i planned to call the next day then to my delight my neighbour knocked on the door and handed me my package! The silly postman had obviously realised I wasn't in and for some crazy reason put it through my neighbours door.... who wasn't in either and had been on holiday? Why not just put it through my own door then? grrrrr!!

Anyway, onto my package.... the excitement ripped through me tearing it open, I had no idea I was receiving a 30ml bottle of the hot cloth cleanser!! I would have bought this when buying the moisturiser but I am currently worming my way through my Elemis Tri-Enzyme cleanser and toner... and didn't want to mix cleansers, just so I can be sure of what works well for my skin and what doesn't! I used the moisture last night and this morning and the smell is sooo fresh! I can honestly say I now want the full range!! :)

What is your thoughts on Liz Earle?? :)



  1. Oooh I love Liz Earle's customer service! I bought the whole range about 2 months ago but still haven't got round to using it because I buy so much and never get through it all! Lol x